The Jekyll Club
  • 03-Apr-2017 to 31-Dec-2018 (EST)
  • Ocean Club
  • Jekyll Island, GA, USA
  • Salary
  • Full Time

401K, Health & Welfare, Paid Time Off


Guest Services Manager

 

Essential Duties and Responsibilities

  • Position is responsible for overseeing all aspects of the hotel. This includes but is not limited to; Front Desk, PBX Telephone Operations, Bell Stand, Rooms Division  
  • Position will require a flexible schedule that includes day, evenings, nights, weekends, and holidays. 
  • Provide overall direction, coordination, and ongoing evaluation of operations. 
  • Follow & enforce company policies and procedures. 
  • Manage guest concerns as opportunities to exceed their expectations. 
  • Ability to motivate & instill a guest service attitude in all employees. This will enable our associates to provide memorable service to our guests. 
  • Responsible for growth and maintenance of staff: interviewing, hiring, coaching, counseling, cross training and developing employees for promotions. 
  • Use a "hands-on" approach to management. 
  • Excellent knowledge of computer system and possess ability to make corrections when system errors arise. 
  • Attend resort and operations meetings as scheduled 
  • Attend stand up meetings to discuss daily resort activity. 
  • Conduct stand up meetings with the staff, focus on a key training and improvement tactic 
  • Communicate extensively with all departments of the resort to ensure guest requests are fulfilled in a timely manner. 
  • Manage assigning complimentary rooms for resort. 
  • Monitor & manage daily inventory and room blocks for all guests. 
  • Monitor all guest account balances while in house. 
  • Issue all credits associated with specific reservation packages booked by guests. 
  • Review Rate Discrepancy report: ensure all reservations have correct rate code and rate attached. 
  • Scheduling of all associates weekly determined by hotel/resort occupancy. 
  • Assign rooms for Site Inspections conducted by sales & marketing. 
  • Cash handling and reconciling of associates banks. 
  • Assign and review of daily tasks for all associates 

Job Requirements  

  • Opera knowledge is a ++ 
  • Clear, concise written and verbal communication skills. 
  • Experience training and cross-training employees. 
  • Excellent time management skills. 
  • Strong organizational skills. 
  • Strong customer service orientation and skills. 
  • Overall knowledge of hotel operational procedures.

Qualifications 

  • High School Graduate 
  • College degree preferred 
  • 3 to 5 years of management experience 
  • Computer literate
The Jekyll Club
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